Experts recommend maintaining a 6-foot (2-meter) distance between yourself and others, to reduce the risk of contamination. Keep a safe distance-COVID-19 can be spread through saliva and mucus carried in coughs and sneezes.The CDC recommends starting with soap and water, and following up with an EPA-approved disinfectant.

Sanitize everything, including surfaces, door handles, and commonly-used tools like keyboards, pens, or even card readers.Encourage employees to wear a face mask at all times, as feasible. Post signs around the workplace, reminding employees to wash frequently. Observe the World Health Organization (WHO) and Center for Disease Control and Prevention (CDC) guidelines on hand-washing and sanitizing.If you have workers returning to the job site, we have a few suggestions for keeping them safe. Usability studies supported our hypothesis and demonstrated substantially higher confidence in decisions around expenses.As restrictions continue to lift and loosen, you may be thinking about reopening your doors. For instance, if the user indicates his/her business is a manufacturing plant, expenses commonly associated with manufacturing are displayed in the respective expense sections and leave off unrelated expense examples (e.g., farming). This better represents the type of expenses likely relevant to the user. To improve this process, the team and I designed a novel way of customizing examples in each expense section. The single biggest problem small business owners have when filing taxes, assuming their books are accurate, is correctly assigning business expenses. Usability studies and A/B tests indicated users not only found the correct form faster, but were much more confident in their selection and the rest of the product. The team and I improved the layout and reduced confusion between the different options, especially rare edge cases. The form selection process was reduced from three separate steps to a single screen. Example Solution: Refine workflows and simplify diction Critical areas of concern for this release included the form selection and expense allocation processes.

It is a fairly complete solution, but still contains quite a bit of content originally written for accountants. The TurboTax Business product is built on one of Intuit’s professional products.

Ultimately, the needs become the primary focus of the design.Įxample Problem: Convoluted selections and jargon confused users This process was developed by Philip Haine to help focus designs by forcing every feature to be explained with a stakeholder and situation that informs the need (Stakeholder, Situation, Need, Feature).

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